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Last updated: 2 October 2026
Every knife leaves us sharpened, oiled, checked and packed in its scabbard or blade guard, so it arrives ready to use. Delivery across the United Kingdom is free, tracked and included on every order.
Kitchen knives are age-restricted products in the United Kingdom. Selling a bladed article to anyone under 18 is a criminal offence, and the law sets out how a knife bought online must be delivered. This is what it means for your order:
By placing an order you confirm that you are 18 or over.
Every parcel containing a knife is clearly marked as containing a bladed article.
The parcel is sent on an age-verified, signature-on-delivery service. The courier will ask for photographic ID — passport, driving licence or PASS card — and someone aged 18 or over must be present to sign.
A knife order cannot be left in a safe place, with a neighbour, in a porch, or in a parcel locker. There are no exceptions, and we cannot override this at your request.
If delivery fails because nobody aged 18 or over was available after the carrier's attempts, the parcel comes back to us. We refund you, less the outbound and return carriage actually incurred.
Plan to be in, or send it to a workplace where someone can sign.
We ship to the United Kingdom only — England, Scotland, Wales and Northern Ireland. Orders for delivery outside the UK cannot be placed at checkout.
We cannot deliver bladed articles to PO boxes, BFPO addresses, parcel lockers or freight forwarders. Please give a full street address at checkout.
Free delivery on every order, with no minimum spend. Every parcel is tracked and age-verified.
Dispatch: within 1–2 working days, Monday to Friday. Orders placed after 5pm (UK time), at the weekend or on a bank holiday are processed from the next working day.
Total delivery time: 6 to 9 working days from the day you order.
The price you see at checkout is the final price you pay. There is nothing further to pay when your parcel is delivered: no import VAT, no customs charge, no handling fee. All applicable taxes are already included in the price shown.
Each knife arrives in its own box with the scabbard or blade guard listed on its product page. Blades are lightly oiled for transit — rinse and dry before first use. Sharpening steels, whetstones, magnetic racks and blocks are only included where the product page says so; otherwise they are sold separately.
You will receive an order confirmation email straight after checkout, then a dispatch email with your tracking number as soon as your parcel leaves us. If your tracking has not updated for five working days, write to contact@kurocho.com and we will chase the carrier on your behalf.
Inspect your parcel on arrival. If the outer packaging is damaged, note it with the courier where you can. Email photos of the knife and of the outer packaging to contact@kurocho.com within 7 days of delivery, with your order number. We will send a free replacement. You do not need to return the damaged knife and you will not pay anything.
If a blade arrives chipped, rolled or rusted, treat it the same way: photos, order number, and we replace it.
A parcel is treated as lost 10 working days after dispatch. If your parcel is marked as delivered but you cannot find it, contact us within 14 days. We will open an enquiry with the carrier, and then either resend your order or refund you in full.
Please check your delivery address carefully at checkout. If a parcel comes back to us because the address was incorrect or incomplete, we will re-send it once the re-delivery cost is paid.
Email us within 12 hours of placing your order and we will do our best to act before dispatch. Once an order has been dispatched it can no longer be changed, but it is still covered by our 30-day returns and by your statutory right to cancel.
Questions about a delivery: contact@kurocho.com — Monday to Friday, 9:00 am to 6:00 pm (UK time). We reply within 24 hours, in plain English.