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kurocho.com is operated by Thomas Bernard Calvet, trading as Kurocho, a sole trader registered in France under SIREN 923 373 104.
Hours: Monday to Friday, 9:00 am to 6:00 pm (UK time)
Email: contact@kurocho.com
Phone: +33 6 85 25 89 38
Postal address: 60 rue François 1er, 75008 Paris, France
We answer every message within 24 hours, in plain English, and we use the knives we sell.
Not sure which knife to buy? Tell us three things — who it is for, what they cook most, and roughly what you want to spend — and we will tell you which one we would pick. That includes telling you when a cheaper knife will do the job just as well, and when a 7″ santoku makes more sense than an 8″ gyuto because of the size of their board.
If you would rather work it out yourself, the knife finder on our homepage asks the same three questions and takes about twenty seconds. Either way, email contact@kurocho.com or use the form on our Contact page (kurocho.com/pages/contact).
Buying a knife as a present? UK law requires a bladed article to be handed to someone aged 18 or over, with an ID check at the door, so a knife cannot be delivered as a surprise to the recipient's home while they are out. Order it to your own address, sign for it yourself, and it arrives ready for you to hand over. Ask us if you would like it sent without a price on the paperwork.
UK delivery is free on every order. We dispatch within 1–2 working days and delivery then takes 5 to 7 working days, so allow 6 to 9 working days in total. You will get a tracking link by email as soon as the parcel leaves us. If the tracking has not updated for five working days, write to us and we will chase the carrier.
Parcel arrived damaged? Email photos of the knife and of the outer packaging to contact@kurocho.com within 7 days of delivery, with your order number. We will send a free replacement, and you will not need to return the damaged one.
Edge chipped or rusted on arrival, or a loose handle? Same thing — photos and your order number, and we replace it.
For a missing tracking number, a delayed parcel, a failed age-verified delivery or a parcel that cannot be found, see our Shipping Policy and write to us — we open an enquiry with the carrier.
To start a return under our 30-day returns, email contact@kurocho.com with your order number. We reply within one working day with the return address and instructions.
You may unpack the knife to inspect it, but it must come back unused — not used to cut, washed or sharpened — complete, in its original packaging, with its scabbard or blade guard and all accessories. Return postage is paid by you, unless the item is faulty, damaged or not what you ordered — in which case we cover it. Please use a tracked service, pack the blade so it cannot cut through the parcel, and mark the parcel as containing a bladed article.
Your statutory right to cancel within 14 days under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 applies in addition to this, and any clear statement that you wish to cancel is enough. Full details are in our Return & Refund Policy.
Send us a photo of the edge and tell us what happened, and we will tell you honestly whether it needs a few passes on a steel, a whetstone, or a professional regrind. We would rather keep your knife working than sell you a new one.
To access, correct or delete your personal data, or to object to its processing, email contact@kurocho.com with "Privacy request" in the subject line. Full details are in our Privacy Policy.
For press enquiries, stockist requests or trade and hospitality pricing, write to contact@kurocho.com with "Trade" in the subject line.